Welcome to AccuStaff

We define temporary work as having a start and end date. The dates may not be exact, but these are defined time frame.

Temp jobs are typically designed to cover a specific purpose for our clients. Examples could be to cover a leave of absence, a peak in business, vacation coverage, seasonal jobs, or a special project. Every client handles it differently. Temporary work can also be indefinite in length. This doesn’t mean these positions can’t result in something long term, but the intent is that the assignment has a shelf life. This might be good for you if you’re not sure what you want to do, or just need something for a period of time. With temporary work, you’re working on an assignment as an AccuStaff talent.

Temp-to-Hire is similar to temporary jobs, but with the intended option that our client is looking for someone long term to fill their specific need.  Temp-to-hire is never a guarantee, you have to earn the role. There are a lot of other factors related to their business needs, and your job search that come into play. All things being equal, some candidates think of a temp to hire role as a “foot in the door” or “probation” period where they can try a business out before making a long term commitment.  We liken it to a long term job opportunity. See what you can make of that chance to flourish!

Pay: $25.00 per hour
Location: Albany, NY
Schedule: Full-Time, Monday-Friday

Resume deadline: August 2 - apply below or email resume to Johnstown@accustaffny.com 

AccuStaff is seeking a Computer Support Specialist to support New York State. This position plays a vital role in supporting statewide data collection initiatives, online survey administration, and technical support efforts that help improve long-term care services across New York.

This is an excellent opportunity for someone who is highly organized, detail-oriented, enjoys problem-solving, and has strong technical and communication skills.

Job Responsibilities

As a Computer Support Specialist, you will:

• Manage the full lifecycle of online surveys, including opening, monitoring, and closing surveys according to established schedules.
• Coordinate survey logistics to ensure surveys are available and functioning properly.
• Communicate with healthcare providers regarding survey availability, completion status, and deadlines.
• Follow up with non-responding providers to improve participation and ensure timely submissions.
• Review survey data for accuracy, completeness, and potential inconsistencies.
• Coordinate quality assurance activities and communicate with providers to resolve data discrepancies.
• Prepare reports on survey participation and data quality for leadership and Data Analysts.
• Serve as the liaison between staff and IT by submitting and tracking technology support requests.
• Troubleshoot technical issues and communicate system concerns to the appropriate teams.
• Assist employees with Microsoft Office applications and provide guidance on data tools and best practices.
• Follow all policies and procedures related to data collection, privacy, security, and reporting.

Qualifications

Minimum Qualifications

• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to individuals without an IT background.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office, including:
  • Outlook
  • Excel
  • Word
  • Access
  • SharePoint

Preferred Qualifications

• Bachelor's degree.
• Experience working in a fast-paced environment while managing multiple priorities.
• Experience working with complex databases.
• Experience communicating with consumers, healthcare providers, and staff.
• Experience creating and maintaining data dictionaries and database mappings.
• Knowledge of SQL, Python, R, or Tableau is a plus.

What We're Looking For

The ideal candidate is:

• Detail-oriented and highly organized
• Customer-service focused
• Comfortable learning new systems and technologies
• An effective communicator
• Able to analyze data and identify inconsistencies
• Skilled at balancing multiple priorities while meeting deadlines

Are you the right fit?

Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.

Location – Albany, NY
Pay - $20/hour

We are seeking Help Desk Computer Support Specialists for a long term position with a state agency.

Shifts:  Mon - Fri between the hours of 8:00 am and 5:00 pm.  Total of 40 hours weekly; overtime availability is rare.  NYS Holiday work may be required.

Work Schedule: The candidate is expected to begin work initially on-site to ensure all training requirements are completed.  Once the team member's confidence in the job and overall reliability is confirmed, candidates can apply for a schedule that includes at least 50% on-site work. If remote work is approved, equipment will be provided. Candidate will have to provide their own internet connection and phone.

Knowledge, Skills, & Abilities:

• Experience with ServiceNow or other ticket or case management software is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word 
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence, communicate in writing
  

Preferred Level of Education:

• High School graduate with some college; computer science related degree is preferred.

Basic Duties (training is provided on-site):

• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System¿s navigation, procedures, and processing requirements
• Support users in the use of the system including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings
• Perform operation tasks:

          - Password resets in various test and production environments

          - User provisioning in various test and production environments

          - 1st Level Support for Help Desk and Security Incidents

Are you the right fit?

Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.