Computer Support Specialist

 

Pay: $25.00 per hour
Location: Albany, NY
Schedule: Full-Time, Monday-Friday

Resume deadline: August 2 - apply below or email resume to Johnstown@accustaffny.com 

AccuStaff is seeking a Computer Support Specialist to support New York State. This position plays a vital role in supporting statewide data collection initiatives, online survey administration, and technical support efforts that help improve long-term care services across New York.

This is an excellent opportunity for someone who is highly organized, detail-oriented, enjoys problem-solving, and has strong technical and communication skills.

Job Responsibilities

As a Computer Support Specialist, you will:

• Manage the full lifecycle of online surveys, including opening, monitoring, and closing surveys according to established schedules.
• Coordinate survey logistics to ensure surveys are available and functioning properly.
• Communicate with healthcare providers regarding survey availability, completion status, and deadlines.
• Follow up with non-responding providers to improve participation and ensure timely submissions.
• Review survey data for accuracy, completeness, and potential inconsistencies.
• Coordinate quality assurance activities and communicate with providers to resolve data discrepancies.
• Prepare reports on survey participation and data quality for leadership and Data Analysts.
• Serve as the liaison between staff and IT by submitting and tracking technology support requests.
• Troubleshoot technical issues and communicate system concerns to the appropriate teams.
• Assist employees with Microsoft Office applications and provide guidance on data tools and best practices.
• Follow all policies and procedures related to data collection, privacy, security, and reporting.

Qualifications

Minimum Qualifications

• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to individuals without an IT background.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office, including:
  • Outlook
  • Excel
  • Word
  • Access
  • SharePoint

Preferred Qualifications

• Bachelor's degree.
• Experience working in a fast-paced environment while managing multiple priorities.
• Experience working with complex databases.
• Experience communicating with consumers, healthcare providers, and staff.
• Experience creating and maintaining data dictionaries and database mappings.
• Knowledge of SQL, Python, R, or Tableau is a plus.

What We're Looking For

The ideal candidate is:

• Detail-oriented and highly organized
• Customer-service focused
• Comfortable learning new systems and technologies
• An effective communicator
• Able to analyze data and identify inconsistencies
• Skilled at balancing multiple priorities while meeting deadlines

Are you the right fit?

Our ideal candidates are the type of people that want to get up for work every day, not sit around like a couch potato. The best candidates for AccuStaff are the ones who look at a glass half full, and are able to take advantage of each opportunity to show how they can contribute.  Do we control every opportunity?  Certainly not, but like our clients, we search for motivated people who want to succeed.